Online sales conditions2020-08-07T12:42:59+02:00

The online shop is an exclusively property of Eye Pharma SpA, legal office in Via F.S. Borghero, 9 – 16148 Genova, P.IVA e C.F. 01587560994 – Register of Companies in Genoa n. 420676.

All prices of sale are express in euro and constitute a public offer according to art. 1336 c.c. The prices are IVA included.Eye Pharma can vary prices of products and also delivery costs without any previous advice.


E-mail: – Phone: +39 010 513188

Defective goods / Damaged shipping:

In case of defective goods:
– Defective merchandise may be returned to Eye Pharma within 10 days from the date of delivery.– Costs of delivery and packaging for returning goods are charged to Eye Pharma.– Defective goods will be restored by Eye Pharma with the same item.

In case of damaged shipping:
– In case of more packages, refuse the damaged one signing the packing list of the courier labelled “With Reserve”.– In case of one package, which is damaged, refuse the entire delivery.

Right of withdrawal:
The purchases on underlie to D.Lgs. 206/05 and 2011/83/UE that guarantees the right to withdraw from the sale contract for any motivation.

Conditions for withdrawal:
– The bought good has to be intact.– The right to withdrawal is reserved only to natural persons. Therefore are excluded retailers or those who in any way purchase for resale to third parties.– Costs of delivery and packaging for returning goods are charged to client.– For exert this right it has to be send us a notice and within 15 days the goods have to be returned.

The declaration of intent to exercise the right of withdrawal has to be send by mail to, within 10 days from delivery. It has to contain the following data:– Order number and date– Tax receipt numberBefore proceeding to returning goods it is necessary to wait a communication from our customer care, which authorizes the return.From this communication you have 15 days to send back the goods to the following address:Eye Pharma SpAVia F.S. Borghero, 916148 Genova

Timing of refund:
Eye Pharma agrees to refund the client within 14 working days after receiving the goods, crediting on the credit card used for the purchase the amount specified in the tax receipt. In this amount are not included the delivery costs that are charged to the customer. It is in accordance to art. 5, comma 6, D.Lgs n. 185 del 22/05/1999.

Le informazioni, immagini, descrizioni e quanto altro riportato nel sito relativi a dispositivi medici non sono di natura pubblicitaria ma materiale informativo rivolto esclusivamente a Professionisti dell’area sanitaria. Pertanto proseguendo nella navigazione l’utente dichiara di essere un Professionista dell’area sanitaria. Riferimento:Ministero della Salute – “Nuove linee guida della pubblicità sanitaria concernente i dispositivi medici, dispositivi medico-diagnostici in vitro e presidi medico-chirurgici” del 28 Marzo 2013; Aggiornamento delle “Linee guida in merito all’utilizzo di nuovi mezzi di diffusione della pubblicità sanitaria” del 17 Febbraio 2010
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